Terms of service
TERMS OF SERVICE
Last updated: September 1, 2026
OVERVIEW
This website is operated by PeakFlex. Throughout these Terms, “PeakFlex,” “we,” “us,” and “our” refer to PeakFlex.
These Terms of Service govern your access to and use of https://www.thepeakflex.com, including all information, products, features, content, and services offered through the website.
By visiting our website, placing an order, or using our services, you agree to these Terms of Service, our Refund and Return Policy, Shipping Policy, and Privacy Policy.
If you do not agree, do not use the website or complete a purchase.
ELIGIBILITY
You must be at least 18 years old or the age of majority in your jurisdiction to place an order.
You may not use our products or services for unlawful, fraudulent, abusive, or unauthorized purposes.
PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, sizes, colors, images, features, and prices accurately.
Colors and appearance may vary slightly because of lighting, screen settings, manufacturing tolerances, and product updates.
Knee-support products are side- and size-specific when indicated. Customers are responsible for reviewing the size guide and selecting the intended size, color, side, quantity, and bundle before completing payment.
We may correct errors, inaccuracies, or omissions and update product information without prior notice. If a material error affects an existing order, we may contact the customer, correct the order with consent, or cancel and refund the affected item.
MEDICAL DISCLAIMER
PeakFlex products are consumer support products and are not a substitute for professional medical diagnosis, advice, or treatment.
Individual experiences vary. Testimonials, reviews, product descriptions, and general educational content do not guarantee that every customer will achieve the same result.
Customers should consult a qualified healthcare professional before using the product if they have a serious injury, diagnosed medical condition, impaired circulation, loss of sensation, recent surgery, severe swelling, unexplained pain, or any concern regarding whether the product is suitable.
Stop using the product and seek appropriate medical advice if it causes significant pain, numbness, skin irritation, discoloration, or worsening symptoms.
ORDERS AND ACCEPTANCE
Submitting an order is an offer to purchase. An order is accepted when we confirm and process it for fulfillment.
We reserve the right to refuse, limit, verify, or cancel an order when reasonably necessary, including in cases involving:
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Suspected fraud or unauthorized payment;
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Incorrect pricing or product information;
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Inventory limitations;
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Duplicate or excessive orders;
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Resale activity;
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Invalid or undeliverable addresses;
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Violation of these Terms.
If we cancel a paid order before shipment, we will refund the canceled amount to the original payment method.
PAYMENT AUTHORIZATION
By completing checkout, you confirm that:
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The payment information provided is accurate;
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You are authorized to use the selected payment method;
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You authorize the charge for the total amount displayed at checkout;
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You have reviewed the products, quantities, shipping address, and total before payment.
The final checkout page and order confirmation show the amount authorized. Taxes, shipping charges, optional services, and promotional discounts are displayed when applicable.
PROMOTIONS, BUNDLES, AND FREE PRODUCTS
Promotions may be subject to eligibility requirements, purchase limits, expiration dates, and availability.
Bundle, multi-pack, Buy One Get One, and “2 + 2 Free” pricing applies only to the complete advertised offer.
Complimentary products have no separate cash value. Returns involving promotional offers are calculated according to our Refund and Return Policy.
We may refuse or cancel orders involving promotional abuse, automated purchasing, resale, duplicate-account manipulation, or other attempts to obtain discounts contrary to the offer terms.
SHIPPING AND DELIVERY
Processing times, estimated delivery times, tracking, address responsibility, lost packages, delivered-package claims, and shipping protection are governed by our Shipping Policy.
Delivery estimates are not guaranteed arrival dates.
Customers must provide accurate shipping information. PeakFlex is not responsible for problems caused by information entered incorrectly by the customer, except where applicable law provides otherwise.
RETURNS AND REFUNDS
Returns, exchanges, cancellations, damaged-product claims, bundle recalculations, and refunds are governed by our Refund and Return Policy.
A return is not approved until PeakFlex issues return authorization.
Sending a product to an unauthorized address or refusing delivery does not automatically qualify the order for a refund.
CHARGEBACKS AND PAYMENT DISPUTES
Customers are encouraged to contact info@thepeakflex.com before initiating a chargeback or payment dispute so that PeakFlex has a reasonable opportunity to investigate and resolve the issue.
If a chargeback is opened:
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The bank or payment provider controls the disputed funds and decision;
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PeakFlex may pause a separate merchant refund to prevent duplicate reimbursement;
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The customer should not seek or retain both a merchant refund and a chargeback credit for the same amount;
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PeakFlex may submit relevant evidence to the payment provider.
Relevant evidence may include:
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Order and checkout records;
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Policy terms applicable on the purchase date;
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Payment authorization and verification results;
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Billing and shipping information;
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IP address and device or transaction data available through our payment platform;
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Order confirmation and customer acknowledgment;
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Fulfillment and inventory records;
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Carrier tracking and proof of delivery;
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Return tracking and inspection records;
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Replacement or refund records;
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Emails, support messages, and other customer communications.
This section does not waive or restrict any non-waivable rights available to customers under applicable law.
FRAUD AND POLICY ABUSE
You may not:
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Place orders using payment information you are not authorized to use;
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Make false claims regarding authorization, delivery, product condition, returns, or refunds;
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Alter, substitute, or intentionally damage a product for the purpose of obtaining compensation;
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Request duplicate reimbursement through multiple payment or dispute channels;
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Abuse promotional offers, replacement policies, or satisfaction guarantees.
We may preserve relevant records, refuse future transactions, cancel unfulfilled orders, or provide evidence to payment providers and appropriate authorities when we reasonably believe fraud or policy abuse has occurred.
WEBSITE USE
You may not use the website to:
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Violate any law or third-party right;
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Transmit malicious code;
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Attempt unauthorized access;
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Scrape, copy, reproduce, or commercially exploit protected website content without permission;
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Interfere with website security or operation;
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Submit false, misleading, abusive, or fraudulent information.
INTELLECTUAL PROPERTY
The PeakFlex name, website design, original text, graphics, logos, photographs, videos, and other original content are owned by or licensed to PeakFlex and are protected by applicable intellectual-property laws.
No content may be reproduced, modified, distributed, sold, or commercially exploited without written permission, except where permitted by law.
THIRD-PARTY SERVICES
Our website may use third-party services for hosting, payment processing, analytics, reviews, shipping, tracking, customer support, and advertising.
We are not responsible for independent third-party websites or services that we do not control. Their use may be governed by separate terms and privacy policies.
DISCLAIMER OF WARRANTIES
Except for any express guarantee stated in our Refund and Return Policy, the website and products are provided on an “as available” basis to the fullest extent permitted by law.
We do not promise uninterrupted website access or guarantee that every product will produce a particular personal, physical, or medical result.
Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, PeakFlex will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website or products.
Where liability cannot be excluded, PeakFlex’s aggregate liability relating to a product order will not exceed the amount the customer paid for the applicable order, except where applicable law requires otherwise.
INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold PeakFlex harmless from third-party claims resulting from your unlawful use of the website, fraud, infringement of third-party rights, or material violation of these Terms.
SEVERABILITY
If any provision of these Terms is found unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.
NO WAIVER
Failure to enforce any provision of these Terms does not waive our right to enforce it later.
ENTIRE AGREEMENT
These Terms, together with our Refund and Return Policy, Shipping Policy, Privacy Policy, and order confirmation, constitute the agreement relating to your purchase and use of the website.
GOVERNING LAW
These Terms are governed by applicable laws of the United States and applicable state law, without excluding mandatory consumer protections available in the customer’s jurisdiction.
CHANGES TO THESE TERMS
We may update these Terms when our operations, services, or legal requirements change.
The version in effect on the date of an order applies to that transaction. Material changes do not retroactively alter completed purchases unless required by law or agreed to by the customer.
CONTACT INFORMATION
Questions about these Terms should be sent to:
Website: https://www.thepeakflex.com