Shipping policy
SHIPPING POLICY
Last updated: September 1, 2026
This Shipping Policy applies to orders placed through https://www.thepeakflex.com.
CONTACT INFORMATION
Email: info@thepeakflex.com
SHIPPING DESTINATIONS
PeakFlex currently ships to eligible United States addresses available at checkout.
Certain PO boxes, military addresses, U.S. territories, remote locations, or carrier-restricted addresses may require additional delivery time or may not be eligible for every shipping method.
ORDER PROCESSING
Orders are normally processed within 1–2 business days after payment authorization.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed after normal business hours, on weekends, or on holidays begin processing on the next business day.
Orders may be subject to payment verification, fraud review, address verification, or inventory confirmation before fulfillment. We may contact the customer if additional information is reasonably necessary to process the order.
ESTIMATED DELIVERY
Standard delivery normally takes approximately 6–12 business days after the order has been processed and shipped.
Delivery dates are estimates, not guaranteed arrival dates. Carrier delays, severe weather, holidays, high-volume periods, transportation disruptions, address problems, and other circumstances outside our reasonable control may affect delivery.
If we become unable to ship within the timeframe promised when the order was placed, we will provide an updated estimate and, where required by applicable law, give the customer the opportunity to accept the delay or cancel the unshipped order for a prompt refund.
SHIPPING COST
Eligible orders include Free Standard Shipping unless a different charge is clearly displayed at checkout.
Optional express shipping, priority processing, or Shipping Protection charges are displayed before payment when available.
TRACKING
A shipping confirmation containing tracking information will be sent to the email address provided at checkout after fulfillment.
Tracking information may take 2–5 business days to show the first carrier scan. A delay between receiving the tracking number and seeing the first update does not necessarily mean the package has not shipped.
Some orders may be transferred between carriers or local delivery partners during transit.
MULTIPLE PACKAGES
Products from the same order may occasionally ship separately. Customers may therefore receive multiple packages or tracking numbers.
A partial delivery does not necessarily mean items are missing. Please review all tracking information before contacting support.
CUSTOMER ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit number, ZIP code, and recipient name.
Address corrections must be requested within 12 hours of purchase. We cannot guarantee changes after an order enters processing.
PeakFlex is not responsible for delays, failed delivery, or loss caused by an address entered incorrectly by the customer.
If a package is returned because of an incorrect or incomplete address, refusal, failed delivery attempt, or failure to collect it, the customer may be responsible for reshipment and return costs.
DELIVERED BUT NOT RECEIVED
If tracking shows “Delivered” but the package cannot be located, please:
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Check the delivery area, mailbox, porch, reception desk, parcel locker, and other safe locations;
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Ask household members, neighbors, building staff, or property management;
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Allow up to 48 hours because some carriers mark packages delivered shortly before final delivery;
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Contact the carrier using the tracking number;
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Contact info@thepeakflex.com within 7 calendar days of the recorded delivery date.
We will review the tracking history, delivery address, carrier information, and available delivery evidence.
Carrier tracking, delivery photographs, GPS information, signatures, and delivery confirmation may be used as evidence that an order was delivered to the address provided at checkout.
A replacement or refund is not automatically guaranteed when carrier tracking confirms delivery, but we will provide reasonable assistance and review each eligible claim individually.
LOST OR DELAYED PACKAGES
If tracking has not updated for an extended period or the package has not arrived within the estimated timeframe, contact info@thepeakflex.com.
We may ask the carrier or fulfillment partner to investigate. Carrier investigations can require additional time.
If a shipment is confirmed lost before delivery, PeakFlex may offer a replacement or refund, depending on the circumstances and applicable law.
DAMAGED PACKAGES
Visible damage must be reported within 7 calendar days of delivery. Please retain the product, packaging, mailing label, and all included components while the claim is reviewed.
Clear photographs or video may be required.
SHIPPING PROTECTION
When offered, Shipping Protection is an optional service intended to provide additional assistance for eligible loss or damage claims.
Shipping Protection charges are non-refundable after the protected order has been fulfilled, except where required by law.
Shipping Protection does not cover incorrect addresses, refusal of delivery, buyer remorse, normal carrier delays, unclaimed packages, or fraudulent claims.
ORDER CANCELLATIONS
Cancellation requests must be submitted within 12 hours of purchase.
We cannot guarantee cancellation once an order has entered processing or fulfillment. An order that has already shipped must be handled under our Refund and Return Policy after delivery.
PAYMENT DISPUTES
Please contact info@thepeakflex.com before opening a payment dispute regarding delivery. We can review tracking, contact the carrier, arrange an eligible replacement, or provide another appropriate resolution.
If a dispute is opened, PeakFlex may provide the payment provider with order details, the shipping address supplied at checkout, tracking events, delivery confirmation, carrier records, and customer communications.
Nothing in this policy limits any non-waivable rights available under applicable law.
CONTACT US
Questions regarding shipping or delivery should be sent to: