Refund policy

REFUND AND RETURN POLICY

Last updated: September 1, 2026

Thank you for shopping with PeakFlex. We want you to feel confident when purchasing from us. This policy explains our 90-Day Satisfaction Guarantee, return requirements, exchanges, cancellations, damaged products, and refund process.

CONTACT INFORMATION

Email: info@thepeakflex.com
Website: https://www.thepeakflex.com

Please contact us before returning any product. Returns sent without prior authorization may be delayed, refused, or returned to the sender.

90-DAY SATISFACTION GUARANTEE

Eligible PeakFlex products are covered by a 90-Day Satisfaction Guarantee beginning on the date carrier tracking shows the order was delivered.

To request a return under this guarantee, you must contact info@thepeakflex.com within 90 calendar days of delivery and provide:

  • Your full name;

  • Order number;

  • Email address used for the order;

  • Reason for the return;

  • Photos of the product when reasonably requested.

After approval, we will provide return instructions and the authorized return address. Return requests are not complete until authorization has been issued.

The returned package must be postmarked within 14 calendar days after return authorization. If it is not shipped within that period, the authorization may expire.

RETURN CONDITIONS

Reasonable trial use is permitted under our 90-Day Satisfaction Guarantee. However, returned products must:

  • Include all components originally supplied;

  • Be reasonably clean and safely packaged;

  • Not have been intentionally damaged, altered, cut, modified, or misused;

  • Not show damage caused by improper care or use contrary to product instructions;

  • Be returned using a trackable shipping service.

We reserve the right to deny a refund or apply a reasonable deduction when a returned product is incomplete, materially damaged, excessively worn, contaminated, or different from the product originally supplied.

RETURN SHIPPING COSTS

For returns based on fit, comfort, size selection, preference, duplicate orders, or change of mind, the customer is responsible for return shipping costs.

Original shipping charges, express shipping charges, priority processing fees, and optional Shipping Protection charges are non-refundable after an order has been fulfilled, except where required by law.

If we confirm that an item arrived defective, materially damaged, or different from what was ordered, PeakFlex will provide an appropriate resolution, which may include a replacement, refund, or prepaid return instructions.

Do not return products to the address shown on the shipping package. The authorized return address may be different from the original shipping address.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order after delivery.

Claims involving visible shipping damage, manufacturing defects, missing components, or incorrect products must be reported within 7 calendar days of delivery.

Please include:

  • Your order number;

  • A clear description of the issue;

  • Photos or video showing the product, packaging, shipping label, and reported problem.

We may request additional information before approving a replacement or refund. Products should not be discarded until the claim has been reviewed.

SIZE EXCHANGES

Please contact us if you selected the wrong size or side.

Approved size or side exchanges may require the customer to pay return shipping and/or replacement shipping costs. If PeakFlex sent a size, side, or color different from the order confirmation, PeakFlex will cover the approved correction.

BUNDLES, MULTI-PACKS, AND FREE ITEMS

Bundle and promotional pricing is based on the complete offer purchased.

To receive a full refund for a bundle, multi-pack, Buy One Get One, or β€œ2 + 2 Free” offer, all paid and complimentary units included in that offer must be returned.

If only part of a bundle is returned, the refund will be recalculated based on the regular price of the products retained by the customer. Any promotional discount attributable to returned or retained units may be deducted from the refund.

Free gifts have no separate cash value.

CANCELLATIONS AND ORDER CHANGES

Cancellation and modification requests must be submitted within 12 hours of purchase.

We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed once an order has entered processing or fulfillment.

After an order has been fulfilled, it cannot be canceled. The customer must follow the applicable return process after delivery.

Orders cannot normally be redirected after shipment. Customers are responsible for checking their product selection, size, side, color, quantity, email address, and shipping address before completing payment.

RETURNED-TO-SENDER AND REFUSED PACKAGES

If an order is returned because of an incomplete or incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, we may deduct the actual original shipping, return shipping, handling, and reshipment costs from any refund.

Refusing delivery does not automatically qualify an order for a full refund.

REFUND PROCESSING

After an authorized return is delivered, please allow up to 5 business days for inspection.

Approved refunds are issued to the original payment method. After processing, banks and card issuers may require an additional 5–10 business days to display the credit.

Refunds cannot exceed the amount actually paid for the returned products.

If we offer and the customer accepts a partial refund while keeping the product, that accepted resolution will settle the applicable return request.

CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact info@thepeakflex.com before opening a payment dispute so that we have a reasonable opportunity to resolve the issue.

If a chargeback or payment dispute is opened, the bank or payment provider controls the disputed funds and resolution process. To avoid duplicate reimbursement, PeakFlex may pause any separate refund while the dispute remains open.

PeakFlex may provide the payment provider with relevant transaction evidence, including the order confirmation, policy terms applicable at purchase, billing and shipping information, fulfillment records, tracking and delivery confirmation, return tracking, refund records, and customer communications.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

POLICY ABUSE

Our guarantee does not cover fraudulent claims, altered products, intentional damage, repeated abuse of promotional offers, unauthorized resale, or attempts to obtain both a merchant refund and a chargeback credit for the same transaction.

PeakFlex may limit future purchases or deny claims where documented evidence demonstrates abuse, fraud, or material violation of this policy.

CONTACT US

For all return, exchange, cancellation, or refund requests, contact:

info@thepeakflex.com